PRIVACY POLICY

Effective Date: September 28, 2026

Lund and Associates, Inc. dba Century 21 Lund, Realtors (“Century 21 Lund,” “we,” “our,” or “us”) respects your privacy and is committed to being transparent about how we collect, use, and protect personal information.

This Privacy Policy explains how Century 21 Lund collects, uses, discloses, and protects information provided through our websites, online forms, real estate services, communications, and other interactions with us.

This Privacy Policy applies to information collected through our website, including property inquiries, contact forms, appointment requests, property searches, saved searches, requests for information, and other online features through which you provide information to us.

1. INFORMATION WE COLLECT

Depending on how you interact with Century 21 Lund, we may collect information such as:

• Name and contact information, including telephone number, email address, mailing address, and other contact information you provide.
• Information you provide through contact forms, property inquiries, appointment requests, and other website forms.
• Real estate preferences and information, including whether you are interested in buying, selling, leasing, or otherwise obtaining real estate services; property preferences; search criteria; and information about properties you own or are considering.
• Information you provide to our agents, brokers, staff, or other representatives in connection with real estate services.
• Information associated with communications between you and Century 21 Lund, including email, telephone, and text-message communications.
• Information about your use of our website, such as pages viewed, links selected, browser type, device information, IP address, and other technical information that may be collected automatically.
• Information received from third parties, public records, real estate professionals, listing services, or other sources when permitted by law.

We generally collect information directly from you when you voluntarily provide it. You may choose not to provide certain information; however, we may be unable to respond to an inquiry or provide certain requested services without it.

2. HOW WE USE PERSONAL INFORMATION

Century 21 Lund may use personal information for purposes including:

• Responding to questions, inquiries, and requests for information.
• Providing real estate services requested by you.
• Connecting you with an appropriate Century 21 Lund real estate professional.
• Providing information about properties, listings, market activity, and real estate services you request.
• Scheduling, confirming, and managing appointments.
• Sending appointment reminders and notifications about schedule changes or important updates.
• Communicating with you regarding a real estate inquiry, transaction, property, or service you have requested.
• Managing leads and customer relationships.
• Maintaining records necessary to operate our business and provide real estate services.
• Improving our website, services, communications, and customer experience.
• Protecting the security and integrity of our website, systems, and business.
• Complying with applicable laws, regulations, legal processes, and professional obligations.
• Carrying out other purposes disclosed to you at the time information is collected or with your consent.

3. WEBSITE FORMS AND LEAD INFORMATION

When you submit information through a Century 21 Lund website form, we may use the information to respond to your request and provide the services or information you requested.

Website inquiries may be transmitted to or stored in customer relationship management (“CRM”), lead management, website, scheduling, communication, or other business systems used by Century 21 Lund.

These systems may include services provided by MoxiWorks, Follow Up Boss, and other technology or service providers that Century 21 Lund uses to operate its business and communicate with clients and prospective clients.

We use these systems to help our agents and staff respond to inquiries, manage appointments, maintain appropriate records, and provide requested real estate services.

4. EMAIL COMMUNICATIONS

If you provide your email address, Century 21 Lund may use it to respond to inquiries, provide requested information, communicate about real estate services, send appointment-related communications, and send other communications for which you have provided consent or where otherwise permitted by applicable law.

Marketing or promotional emails may include an unsubscribe mechanism. You may use the unsubscribe mechanism to stop receiving marketing-related emails.

Unsubscribing from marketing emails does not necessarily prevent us from sending administrative, transactional, or other communications that are necessary to provide services you have requested or that are otherwise permitted by law.

5. SMS AND TEXT MESSAGING

When you provide your telephone number and consent to receive text messages from Century 21 Lund, we may use SMS/text messaging to communicate regarding real estate services.

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

Data will not be sold or shared with third parties for marketing or promotional purposes.

You can cancel the SMS service at any time by texting “STOP.” After receiving a STOP request, we will send a confirmation message and you will no longer receive SMS messages from us unless you subsequently opt in again.

If you are experiencing issues with the messaging program, you can reply with “HELP” for more assistance, or contact us directly at lundofficeorders@gmail.com.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary. If you have questions about your text or data plan, please contact your wireless provider.

For additional information regarding our SMS program, please review our Terms and Conditions.

6. INFORMATION SHARING AND DISCLOSURE

Century 21 Lund may disclose personal information when reasonably necessary to provide requested services, operate our business, communicate with you, comply with legal obligations, or protect our rights and the rights of others.

Depending on the circumstances, information may be shared with:

• Century 21 Lund agents, brokers, employees, and staff who need the information to respond to your inquiry or provide requested services.
• Service providers and technology providers that help us operate our website, CRM, lead management, scheduling, email, SMS, hosting, analytics, security, and other business systems.
• Real estate professionals and other parties involved in providing services you request.
• Vendors or service providers acting on our behalf and subject to applicable contractual or legal obligations.
• Government agencies, courts, law enforcement, or other parties when required or permitted by law.
• Other parties when you direct us to share information or provide your consent.

Data will not be sold or shared with third parties for marketing or promotional purposes.

This statement applies to personal information collected by Century 21 Lund in connection with our website and services. It does not prevent disclosures that are necessary to provide a service you have requested, operate our business, comply with law, or otherwise fall within the purposes described in this Privacy Policy.

7. MOXIWORKS AND MOXIWEBSITES

Our website may use technology and services provided by MoxiWorks and its related platforms.

MoxiWorks may store or process information as part of providing website, CRM, property-search, or related services to Century 21 Lund.

When a user navigates to MoxiWorks-supported content, the user may also be subject to the MoxiWorks Terms & Conditions and Privacy Policy.

MoxiWorks Terms & Conditions are available at:
https://moxiworks.com/terms

MoxiWorks Privacy Policy is available at:
https://moxiworks.com/privacy-policy

Century 21 Lund's use of MoxiWorks services does not replace this Privacy Policy. This Privacy Policy describes Century 21 Lund's practices concerning information collected through our website and services.

8. FOLLOW UP BOSS AND OTHER CRM SERVICES

Century 21 Lund may use customer relationship management and lead-management services, including Follow Up Boss, to organize and manage inquiries, communications, appointments, and relationships with clients and prospective clients.

Information provided to Century 21 Lund may be entered into or transmitted through these systems so that our agents and staff can respond to inquiries and provide requested services.

These providers may process information on our behalf as service providers or technology providers. Their handling of information may also be subject to their own privacy policies and terms.

9. COOKIES, ANALYTICS, AND AUTOMATICALLY COLLECTED INFORMATION

Our website and technology providers may use cookies, pixels, analytics tools, log files, and similar technologies.

These technologies may collect information such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Links selected.
• Date and time of visits.
• General website usage information.

We may use this information to maintain website functionality, understand how visitors use our website, improve our services, maintain security, and analyze website performance.

Some analytics or website technologies may be provided by third parties. Those providers may process information in accordance with their own privacy policies and applicable agreements.

You may be able to control certain cookies through your browser settings or through cookie-management tools made available on our website.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, social-media platforms, listing services, or other third-party services.

Century 21 Lund does not control the privacy practices of third-party websites or services. When you leave our website or interact with a third-party service, that service's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing personal information.

11. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes, and protect our legal rights.

The length of time information is retained may vary depending on the type of information and the circumstances in which it was collected.

13. YOUR PRIVACY CHOICES

Depending on applicable law, you may have rights concerning personal information we maintain about you. These may include rights to request access to, correction of, or deletion of certain personal information, subject to applicable legal exceptions.

You may also:

• Unsubscribe from marketing emails using the unsubscribe mechanism included in those emails.
• Opt out of SMS messages by replying STOP.
• Request assistance with SMS communications by replying HELP.
• Contact us regarding questions about our privacy practices or information we maintain about you.

We may need to verify your identity before fulfilling certain privacy requests.

Nothing in this section limits any rights you may have under applicable federal, state, or local law.

14. CHILDREN

Our website and real estate services are not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review the situation and take appropriate action.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make material changes, we may update the Effective Date and provide additional notice where required by law.

We recommend reviewing this Privacy Policy periodically for the most current information about our privacy practices.

16. CONTACT US

If you have questions about this Privacy Policy, our use of personal information, or our communications practices, please contact Century 21 Lund:

Lund and Associates, Inc. dba Century 21 Lund, Realtors
1169 S Market Blvd
Chehalis, WA 98532
Phone: 360-748-8619
Email: lundofficeorders@gmail.com

17. ADDITIONAL INFORMATION FOR CALIFORNIA AND OTHER STATES

Privacy rights vary by jurisdiction. Certain states provide residents with additional rights concerning personal information, subject to applicable legal requirements and exceptions.

If you are entitled to privacy rights under the laws of your state, you may contact us using the information in the “Contact Us” section to request information about exercising those rights.

We will process applicable privacy requests in accordance with the laws that apply to the individual and the information involved.

Last Updated: September 28, 2026